About
Hey, I’m Ana C.
Hybrid designer, looking for UX/UXR/Service design*
With 11 years of experience in the design field, Ana’s career started as web designer, and moved towards user experience (UX/UXR) as well to service design projects.
Services
‘This is how I rock!’
Ana’s main focus is helping teams work through
the
discover process to explore new ideas and gathering insights rooted within the users through user research from Mobilise to Ideation.
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Skillset
What means to be a
UX or User researcher designer?
Design thinking process: Stakeholder management & collaboration; Data analytics & surveys; User research & analysis; Heuristic evolutions; Desk research; Define problems, personas, customer journey maps and UX strategy; Information architecture and content strategy design; Usability principles or Interaction design; Ideation or wireframing and prototyping.
What means to be a...
Service design?
Design thinking process: Service blueprinting; Customer service systems and customer journeys maps; User-centred design experiences; Co-collaboration & process improvement; Holistic; Cross-functional teamwork; User research & analysis; Storytelling & visualisation; Service innovation; Workshop facilitation; Communication & presentation
Industries
Ana built her experience within client-side, creative, consultancies and marketing agencies at start-ups, medium and large organisations, across different industries. During her experience, Ana was lucky to work with some well-known companies including: NHS, Vodafone, Virgin Media, River Island, British Petrol, UCL, University of Cambridge, Ministry of Transports, BUPA, etc.
